Terms

• Evaluation Fee: An evaluation fee of $25 per tool will be applied to all quotes.
  • Approved or Warranty Repairs: Evaluation fee is waived.
  • Denied Repairs: Evaluation fee stands.
    • Tool will be shipped back unrepaired at sender’s expense or scrapped with permission.
• Shipping:
  • Shipping costs to and from Kolver are the responsibility of the sender.
  • Return Shipping: UPS is our preferred partner, requests for FEDEX will incur a $5 USD surcharge to their invoice. International shipments require a collect #.
• Warranty Consideration:
  • Serial #’s shipped within 1 year of service request will be deemed Potential Warranty until evaluated. Additional information may be requested to confirmwarranty consideration.
    • If serial # is not on the tool in its original form, warranty is voided
    • If tool has been modified or repaired outside of Kolver’s service center, warranty is voided
    • Shipping costs to Kolver are the responsibility of the sender. If tool is deemed warranty, Kolver will cover return ground shipping costs.
• Repair Guarantee:
  • 60-day warranty period from the date tool shipped from Kolver’s service center
  • Warranty on parts and labor associated with repair. Warranty does not cover issued unrelated to repair components.
• Timeline:
  • Allow approx 1-2 weeks for repair evaluation from the date it arrives at Kolver. Repair times will vary due to parts needed.
  • Tools that sit in our warehouse for more than 60+ days after quote is sent will be returned using the provided UPS or FedEx collect number. A $75 Evaluation fee will be charged as well.
    • Kolver North America will make at least (2) attempts to contact you via email and phone.
• Torque Testers:
  • If your torque tester is out of spec and/or needs a new calibration certificate please contact Kolver directly. We will provide you with calibration documents & a trained calibration facility to work directly with.