Evaluation Fee: An evaluation fee of $25 per tool will be applied to all quotes.
Approved or Warranty Repairs: Evaluation fee is waived.
Denied Repairs: Evaluation fee stands.
Tool will be shipped back unrepaired at sender’s expense or scrapped with permission.
Shipping:
Shipping costs to and from Kolver are the responsibility of the sender.
Return Shipping: UPS is our preferred partner, requests for FEDEX will incur a $5 USD surcharge to their invoice. International shipments require a collect #.
Warranty Consideration:
Serial #’s shipped within 1 year of service request will be deemed Potential Warranty until evaluated. Additional information may be requested to confirmwarranty consideration.
If serial # is not on the tool in its original form, warranty is voided
If tool has been modified or repaired outside of Kolver’s service center, warranty is voided
Shipping costs to Kolver are the responsibility of the sender. If tool is deemed warranty, Kolver will cover return ground shipping costs.
Repair Guarantee:
60-day warranty period from the date tool shipped from Kolver’s service center
Warranty on parts and labor associated with repair. Warranty does not cover issued unrelated to repair components.
Timeline:
Allow approx 1-2 weeks for repair evaluation from the date it arrives at Kolver. Repair times will vary due to parts needed.
Tools that sit in our warehouse for more than 60+ days after quote is sent will be scrapped at KolverUSA.
KolverUSA will make at least (3) attempts to contact you via email and phone.
Torque Testers:
If your torque tester is out of spec and/or needs a new calibration certificate please contact Kolver directly. We will provide you with calibration documents & a trained calibration facility to work directly with.
High accuracy and precision are fundamental to meet customer requirements. Traceability and communication 4.0 are key components to ensure the quality of the assembly process. Here's a recent story that illustrates this concept.
