Evaluation Fee: An evaluation fee of $25 per tool will be applied to all quotes.
Approved or Warranty Repairs: Evaluation fee is waived.
Denied Repairs: Evaluation fee stands.
Tool will be shipped back unrepaired at sender’s expense or scrapped with permission.
Shipping costs to and from Kolver are the responsibility of the sender.
Return Shipping: UPS is our preferred partner, requests for FEDEX will incur a $5 USD surcharge to their invoice. International shipments require a collect #.
Serial #’s shipped within 1 year of service request will be deemed Potential Warranty until evaluated. Additional information may be requested to confirmwarranty consideration.
If serial # is not on the tool in its original form, warranty is voided
If tool has been modified or repaired outside of Kolver’s service center, warranty is voided
Shipping costs to Kolver are the responsibility of the sender. If tool is deemed warranty, Kolver will cover return ground shipping costs.
60-day warranty period from the date tool shipped from Kolver’s service center
Warranty on parts and labor associated with repair. Warranty does not cover issued unrelated to repair components.
Allow approx 1-2 weeks for repair evaluation from the date it arrives at Kolver. Repair times will vary due to parts needed.
Tools that sit in our warehouse for more than 60+ days after quote is sent will be scrapped at KolverUSA.
KolverUSA will make at least (3) attempts to contact you via email and phone.
If your torque tester is out of spec and/or needs a new calibration certificate please contact Kolver directly. We will provide you with calibration documents & a trained calibration facility to work directly with.
Prevailing torque locking is a technique used to provide secondary locking in threaded fasteners to ensure that these fasteners remain securely tightened over time, even in the presence of vibrations, thermal expansion, and other dynamic loads.
Filtering and treating water is a primary necessity for everyone, not just domestically but in industrial environments as well. Companies that produce such systems and components must comply with precise standards and consequently their production lines are subjected to very stringent and accurate quality control processes.
The competitive nature, and regulations, of today’s global market is such that companies in any industry must adopt the highest possible standards in all aspects of their production process. This is especially true for manufacturers in the combustion safety and control sector, as in the case of a Kolver customer which fabricates safety and control products for gas firing systems and fuel oil appliances.